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Frequencly Asked Questions
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What are your Hours of Operation?The studio is open by appointment Only. You can view all available time slots on the booking page of our website. Weekday availability is expanded and reduced with demand. Weekends are always available to book between 11am and 9:30 pm We are currently closed on Mondays and Fridays. (Subject to change) We make it easy to reserve online. No Payment or Deposits collected.
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How do I make a Reservation? Step by StepVisit our Reservation Webpage Choose the experience that excites you Follow the prompts to select a timeslot and complete the reservation form Check to see if you have received your confirmation email (Check Junk mail Folder) Visit our Waiver Webpage and fill out the Waiver Form for yourself and your kids Show up a few minutes before your selected timeslot Have a ton of fun! Pay in Person Repeat!
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When do I pay?You pay in person at the VR studio during your session. We accept many forms of Payment including -Cash, -Debit -Credit -Apple / Android Pay.
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Can I Pay Online?No we don't accept payments online. We only require an email address to confirm your booking. Personal payment information is not collected on our website.
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What Payment Types do you Accept?We take payments in Person. We accept: -Cash -Debit -Credit -Apple and Android Pay.
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What is your Cancellation Policy?We know things happen so we make cancellation quick and easy! Cancel free up to 2 hours before your reservation. You can cancel by texting, calling, emailing, using the contact web form on our website or through your confirmation email. Cancellations within 2 Hours of your reservation or "No Shows" are subject to a Fee. $20/Per hour reserved.
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What is a VR station?A VR station includes 1 Wireless Motion Tracked VR Headset with: -Access to our huge library of games and experiences -8 x 8 Foot Play Area The Studio is equipped with 3 of these Stations
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How many can play in VR at the same time?1 Person per VR station booked. Currently we have a total of 3 VR stations available to reserve.
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Can you select your own games?After a brief tutorial you are free to pick and choose the game and experience as frequently as you like.
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Will I experience Motion Sickness?Generally "No" Even if your quite susceptible to motion sickness our tracking system is accurate to your movement. 1-1. If you are worried we can tailor your experience to avoid motion sickness.
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How large is your space? How many can attend at one time? is their room for a party?Party's Yes. We have just over 1000 Sq Feet of space including: -3 VR stations -Black light Foosball room -Dining area -Free to play Arcade Games. We comfortably host groups up to 12 persons every weekend in the studio.
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Whats included when I book a Party?Everything! Your group gets private access to the entire VR studio. This includes: -All 3 of our VR stations. -Foosball Black-Light Room, -Free to play Arcade Machines -Infinity Game Table -Dining area, -Comfy Couches -Our dedicated and helpful staff!
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Can we decorate?Generally you can arrive 15 minutes before you booking to set up any decorations. We ask that you do not put any tape on our walls but we have included wall anchors around the studio for you to hang decorations from.
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Can I bring Food, Drinks, Cake?Absolutely! We have a large table for dining. Bring whatever you like. We do not however have a fridge or freezer to store items in.
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Do you have a Freezer for Ice cream Cake?No at this time we do not.
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How do I or other parents complete the Waiver Form?Please visit the Online Waiver page on our website to fill out before attending. You can provide our website to other families to complete at their convenience
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How Do I redeem a Groupon?Purchase your Groupon Book the equivalent reservation through our Website Booking Page (Example 2 VR headsets for 1 Hour or 3 Headsets for 1 Hour) Bring your Groupon in Person at time of your reservation Present Groupon at time of payment No Payments are taken online. Your Groupon will be redeemed when you attend your session
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When do I pay?You pay in person at the VR studio during your session. We accept many forms of Payment including -Cash, -Debit -Credit -Apple / Android Pay.
-
Can I Pay Online?No we don't accept payments online. We only require an email address to confirm your booking. Personal payment information is not collected on our website.
-
What Payment Types do you Accept?We take payments in Person. We accept: -Cash -Debit -Credit -Apple and Android Pay.
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What is a VR station?A VR station includes 1 of our completely Wireless Motion Tracked VR headsets that is worn over your face. It has access to our huge library of games and includes a personal 8 Foot by 8 Foot Play area.
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Will I experience Motion Sickness?Generally "No" Even if your quite susceptible to motion sickness our tracking system is accurate to your movement. 1-1. If you are worried we can tailor your experience to avoid motion sickness.
-
Can you select your own games?After a brief tutorial you are free to pick and choose the game and experience as frequently as you like.
-
How many can play in VR at the same time?1 Person per VR station booked. Currently we have a total of 3 VR stations available to reserve.
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How large is your space? How many can attend at one time? is their room for a party?Party's Yes. We have just over 1000 Sq Feet of space including: -3 VR stations -Black light Foosball room -Dining area -Free to play Arcade Games. We comfortably host groups up to 12 persons every weekend in the studio.
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Whats included when I book a Party?Everything! Your group gets private access to the entire VR studio. This includes: -All 3 of our VR stations. -Foosball Black-Light Room, -Free to play Arcade Machines -Infinity Game Table -Dining area, -Comfy Couches -Our dedicated and helpful staff!
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Can we decorate?Generally you can arrive 15 minutes before you booking to set up any decorations. We ask that you do not put any tape on our walls but we have included wall anchors around the studio for you to hang decorations from.
-
Can I bring Food, Drinks, Cake?Absolutely! We have a large table for dining. Bring whatever you like. We do not however have a fridge or freezer to store items in.
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Do you have a Freezer for Ice cream Cake?No at this time we do not.
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How do I or other parents complete the Waiver Form?Please visit the Online Waiver page on our website to fill out before attending. You can provide our website to other families to complete at their convenience
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How Do I redeem a Groupon?Purchase your Groupon Book the equivalent reservation through our Website Booking Page (Example 2 VR headsets for 1 Hour or 3 Headsets for 1 Hour) Bring your Groupon in Person at time of your reservation Present Groupon at time of payment No Payments are taken online. Your Groupon will be redeemed when you attend your session
4.9 Rating
Customer Stories
"My daughter went with 3 of her friends and they can't stop talking about what a great time they had! They enjoyed every minute and want to come back again. Definitely worth it to keep 4 teenagers entertained
Carey Larsen
Google Review
This was my young son and my first time doing this and it was an amazing bonding experience. Mike was super sweet and helpful and definitely made the session that much better with suggestions, directions and encouragement. I would definately recommend this place...
Hayley Mcleary
Google Review
Great customer service. I meant to get the name of the guy who guided us through VR but missed it. VR is great and all be he helped make it a real experience.
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I've tried VR at another Company .. and the host was less than friendly so "Penticton Virtual Reality Studio" was night and day compared to that. ...
John Kellerman
Facebook Review
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